Complaints Book

Virtual Complaints Book

In accordance with the Peruvian Consumer Protection and Defense Code (Law No. 29571) and Supreme Decree 011-2011-PCM.

Business name: Cacique Hotel — Av. Guillermo Irazola C, Lot. 23, 2nd Stage, Urb. Miraflores, Castilla, Piura, Peru. Your complaint will be answered within no more than 15 business days, as required by law.

1. Consumer details

Full name * This field is required.

ID (DNI / CE / Passport) * This field is required.

Address * This field is required.

Phone * This field is required.

Email address * Please enter a valid email.

2. Service details

Type *

Service Product

Description / disputed amount * This field is required.

3. Complaint details

Type *

Complaint (dissatisfaction with the product or service) Grievance (dissatisfaction with the attention received)

Details * This field is required.

Consumer's request * This field is required.

When you press the button, the complaint form is sent to caciquehotelpiura@gmail.com. Filing a complaint does not prevent you from pursuing other dispute resolution channels, nor is it a prerequisite for filing a report with INDECOPI.